Refund policy

1. Return and refund policy

Neeche wala English text paste karein:

Returns and Exchanges

We accept return and exchange requests within 7 calendar days of delivery.

Items returned for a change of mind or size exchange must be unused, unworn, unwashed, and in their original packaging with all tags included. Footwear may be tried on indoors on a clean surface but must not show signs of outdoor wear.

To request a return or exchange, contact us with your order number and reason:

Email: abclevel792@gmail.com

Phone: 03049666048

Please contact us before sending any item back. We will provide return instructions and the correct return address.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly, preferably within 48 hours, and provide photographs where possible. A video is helpful but is not compulsory.

The 48-hour reporting preference does not limit any rights available under applicable law. We will cover reasonable return and replacement shipping costs for verified faulty or incorrect items.

Return Shipping Costs

For change-of-mind returns or exchanges where the customer selected the wrong size, the customer pays return shipping and any replacement delivery charges. These charges will be explained before the return or exchange is arranged.

Refunds

After receiving and inspecting your return, we will notify you of the decision. Approved refunds will be issued within 7 business days.

Prepaid orders will normally be refunded through the original payment method where supported. For Cash on Delivery orders, we will agree on an available refund method with you, such as a bank transfer or mobile wallet.

Original delivery charges are not refundable for change-of-mind returns. For verified faulty or incorrect orders, the refund will include the original delivery charge.

Nothing in this policy excludes rights or remedies available under applicable consumer law.